AVIVA, LLC

PRIVACY POLICY

 

Effective June 13, 2025 

This privacy policy (“Privacy Policy”) describes how Aviva, LLC. (“Aviva”, “we”, “our”, or “us”) collects uses, shares, and protects personal information when you interact with us  through emails with us and with our website (www.withaviva.com) or mobile applications, interface, AI Features, API, portal, or web service application enabled or made available by Aviva (the “Services”).  

For questions about our privacy practices, please email us at support@withaviva.com.

 

1.     THE INFORMATION WE COLLECT

Depending on the nature of your interaction with Aviva, we may collect personal information as follows:

●   Directly from you, when you provide information to us or interact with us:

o   Account information, including your name, email address, selected password, and communications preferences when you create an account.

o   Contact information, including your name, telephone number, email address, mailing address, and any other information you choose to include when you communicate with us via email, mail, phone, or other channels. 

o   Survey information in response to questions we may send you, and surveys filled out on our website, including for feedback and research purposes.

o   Communications between you and us, such as via e-mail, web form, mail, phone, or other channels. 

o   Transactional information, including payment information and payment history if you make a purchase.

o   Any additional information you choose to provide, including questions, suggestions, and feedback.

●  From connected partners,  information made available to or accessed by Aviva through your connection with third parties such as Google, including name, email, address, appointment reminders, and any other information contained in your electronic email box as connected by you and all information available in your emails.

●  Automatically from you, device information and online user activity when you utilize our Services, as described in the next section.

●  From third parties, information about the marketing and advertisements you have seen or clicked on, from online advertising companies.

Some of this information may be collected by external parties on our behalf. For example, we use a payment processor when you engage in a transaction on our website; Aviva does not itself collect or store payment card information.

2.     COOKIES AND INFORMATION COLLECTED BY AUTOMATED MEANS

When you interact with our Services, certain information about you is automatically collected via cookies. We use cookies to improve user experience, advertise our Services, and increase the security of our Services. For example, we use cookies to monitor your actions on our website, including clicking on advertisements made available to you, this allows us to understand your preferences. As you use our Services, the following information is automatically collected from you via cookies:

 

  • Usage details about your interaction with our Services, such as which pages you access, frequency of access, what you click on, search terms, date and length of visits, and referring website addresses.

  • Device information, including the IP address and other details of a device that you use to connect with our Services, such as device type and unique device identifier, hardware model, operating system, browser, mobile network information, mobile carrier, and the device's telephone number.

  • Location information where you choose to provide us with access to information about your device’s location.

 

These cookies may be operated by our partners who assist us in collecting information about usage of the Services, serving ads, or providing other services.

 

For example, we use Google Analytics to conduct analytics and collect usage details. You can learn more about Google Analytics here and prevent your data from being collected and used by Google Analytics through the Google Analytics Opt-out Browser Add-on. We also use Google Ads and Facebook Pixel to customize our advertising and to serve you ads based on your browsing behavior. These partners use cookies to serve you ads based on your prior visits to our Services and other websites on the internet. These cookies allow your behavior to be tracked after you have been redirected to our Services by clicking on an ad. You can learn more about Google Ads here and Facebook Pixel here. You can opt-out of personalized advertising by visiting Google Ad Settings and Facebook Ad Settings.

 

Please note we may also use cookies set by other third-party services. You may be able to opt out of tracking by cookies or control how information collected by cookies is being used via a number of means, as described in Your Privacy Choices.

 

3.     HOW WE USE YOUR INFORMATION

We use the personal information we collect from you to:

●  Provide our Services to you, including to create and manage your account, calendars, and appointments.

●  Respond to your requests and questions, communicate with you, provide troubleshooting and other customer support, provide important notices, and send you information on products and services that may be of interest to you.

●  Manage, maintain, and operate the Services, diagnose or fix technology problems, monitor the performance of the Services, and understand how you access and use the Services.

● Improve the Services and grow our business, better understand our customer base, administer surveys for market research and customer satisfaction purposes, and develop new products and services.  

●Design and administer marketing and promotional campaigns and evaluate the effectiveness of these campaigns.

● Comply with legal requirements, defend against legal claims or other demands, respond to subpoena, court order, or other legal process or request, engage in risk management and compliance activities, protect the rights of Aviva, you, or others, and detect, investigate, and prevent activities that may violate our policies or be fraudulent or illegal. 

We may use and share information in an aggregated or de-identified manner data at our discretion, including for research, analysis, modeling, marketing, and improvement of our Services.

4.     HOW WE SHARE YOUR INFORMATION

We may share the information we collect in the following instances:

●   With service providers that we believe need the information to perform a technology, business, or other professional function for us such as IT services, payment processors, shipping services, accounting, auditing, and tax services, and other professional services.

●   With advertising partners who assist us in serving advertising regarding the Services to others who may be interested in the Services. These third parties may use tracking technologies to collect or receive information from the Services and elsewhere on the internet and use that information to provide measurement services and target ads. These advertising partners may allow other companies to access information about you so that they may market other products you may be interested in. You may be able to prevent third parties from using your information for interest-based advertisements across the internet by visiting http://www.networkadvertising.org or http://www.aboutads.info. Please note this does not opt you out of being served ads, nor will it prevent the receipt of interest-based advertising from other companies that do not participate in these programs.

●   With entities in our corporate family, for purposes consistent with this Privacy Policy, to carry out our business activities, and to the extent permitted by law.

·   With social media platforms, information about you and your interaction with us. If you interact with social media objects on our Services, both the platform and your connections on the platform may be able to view that activity. To control this sharing of information, please review the privacy policy of the relevant social media platform.

●  When a corporate event occurs, we reserve the right to transfer to another entity or its affiliates or service providers some or all information about you in connection with, or during negotiations of, any merger, acquisition, sale of assets or any line of business, change in ownership control, or financing transaction. We cannot promise that an acquiring party or the merged entity will have the same privacy practices or treat your information the same as described in this Privacy Policy.

● For legal purposes, where necessary to comply with the law, in response to court orders, law enforcement or legal process, including for national security purposes, to establish, protect, or exercise our legal rights, as required to enforce our terms of use or other contracts, to defend against legal claims or demands, or to detect, investigate, prevent, or take action against illegal activities, fraud, or situations involving potential threats to the rights, property, or personal safety of any person.

5.     HOW WE PROTECT AND STORE YOUR INFORMATION

We use a combination of physical, technical, and administrative safeguards to protect the information we collect through the Services. While we use these precautions to safeguard your information, we cannot guarantee the security of the networks, systems, servers, devices, and databases we operate or that are operated on our behalf, as security risk is inherent in all internet and information technologies. If you use our Services outside of the United States, you understand that we may collect, process, and store your personal information in the United States and other countries.

6.     RETENTION OF YOUR PERSONAL INFORMATION

We will retain your personal information for as long as necessary to complete the purposes for which it was collected, or may be required by law.

7.     YOUR INFORMATION CHOICES

You may have certain choices when it comes to how we collect and use your personal information:

●  Account information: Please visit your Aviva account to view and update certain personal information associated with your account, such as your contact information.

●  Email marketing: If at any time you no longer wish to receive email marketing communications from us, you can click the unsubscribe link at the bottom of any email.

●   SMS marketing: If at any time you no longer wish to receive SMS marketing communications from us, you can reply “STOP” to the SMS or follow other opt-out instructions provide to you.

8.     UPDATES TO THIS PRIVACY POLICY

We may make changes to this Privacy Policy from time to time. The date at the top of this Privacy Policy indicates when this Privacy Policy was last revised. We may also notify you in other ways from time to time about the collection, use, and disclosure of your personal information described in this Privacy Policy.

9.     CHILDREN’S PRIVACY

We do not knowingly collect information directly from children under 13 years of age, nor will we knowingly allow children under 13 years of age to use our Services. If we become aware that a child under 13 years of age has provided us with Personal information, we take immediate steps to delete such personal information. We may collect information about children directly from you or through your connection of the Services to our third party partners. You hereby grant Aviva permission and consent to use such data solely to the extent necessary to provide the Services to you.

Parents have a right to review the information we have collected about their children and students, respectively, and to delete it, and to tell us to stop using it. To exercise these rights, you may contact us at support@withaviva.com. You will be required to authenticate yourself as the child’s parent to receive information about that child.